Returns and Refunds

 

RETURN POLICY

If you are not completely satisfied with your purchase for any reason, you may return it for a full refund or an exchange.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

RETURNS

Returns of an unused items are accepted only.

To start a return please contact with us at shop@aprilessence.com to get further instructions and address where to send it.

All returned items must be in new and unused condition, with all original tags and labels attached in original packaging.

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS

After receiving and inspecting the condition of your returned item, we will send you an e-mail to notify you of the status of your refund - whether is has been rejected or approved.

If you are approved, then your refund will be processed and a credit will automatically be applied to your debit/credit card or original method of payment, within 7-14 days.

 

SHIPPING

Shipping costs are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item.

We are not held accountable for lost returned items or dmage sustained during shipping.

 

MORE QUESTIONS

If anything is unclear or you have more questions, please contact with us on: info@aprilessence.com